Grooming Wavier

Waiver for The LaundroMutt.

The LaundroMutt will hereby be referred to as “We” from here on out.

POLICIES: We will not be held responsible for hidden medical conditions or aggravation of a current medical condition. This includes but is not limited to infections, warts, hernias, parasites, arthritis, bad backs, seizures, anxiety, etc.

NOTICE: We want your pet's experience to be as stress free as possible. However, it is important to realize seniors and mated pets require special care and are at greater risk of physical injury, infection and mental stress. With any pet - occasionally grooming can expose hidden medical conditions or aggravate a current condition. In some cases for your pets and/or ours; we may refer you to your veterinarian for grooming.

PARASITE PREVENTION: Is the owner's responsibility. If fleas are found on your pet; we will add $20 per pet to cover the extra product and time to rid your pet of existing fleas as well as the extra product and time to treat our shop. We will NEVER USE toxic chemicals on your pet.

APPOINTMENTS: As we groom by appointment and the average stay with us is 2-4 hours unless your appointment is a work -in then the average stay is 5-6 hours. We ask that you please arrive on time and walk your dog as walking, clean up and sanitation takes time away from grooming.

NO SHOWS, LATE & CANCELATIONS: Because we have reserved this time for you: kindly give 24 hours cancellation notice. We reserve the right to charge you for our time, fill your reservation without notice and place you as a “cash in hand” or “credit card deposit” required when booking your next appointment with no refund. If the appointment is canceled within 24 hours of the appointment time there will be a charge of 50% of the scheduled services. If there is no prior notice given for a missed appointment there will be a charge of 100% of the scheduled services. If you are 15 minutes or more late we reserve the right to refuse service that day and consider it a missed appointment. If we are able to still accommodate the groom at that point there will be a $15 late fee applied to that day's services.

AS A SMALL BUSINESS WE RELY ON OUR CLIENTS KEEPING THEIR APPOINTMENTS FOR OUR LIVELIHOOD

IF NECESSARY: For your pets and our safety we may use collars, leashes, muzzles, grooming loops, belly bands, etc. during the grooming process and stay while here.

MATTED PETS: The least stressful way to remove mats is by shaving. There is a greater risk of nicking or scratching a matted pet during the grooming process. In addition the skin may appear red, itchy, or irritated due to lack of oxygen reaching through the mats. We will not be held responsible for any mental strains, injury or infection sustained while grooming a matted pet; including any after effects. This includes but is not limited to swelling, infections, itchiness, & self-inflicted abrasions due to external rubbing. 

SENIOR PETS ARE 7 YEARS OF AGE OR OLDER: It is important to realize senior pets require special attention and are at greater risk of physical injury, infection and mental stress. We will not be held responsible for any physical or mental strain. This includes but not limited to any hidden medical conditions, infections, warts, hernias, parasites, arthritis, bad back, seizures, or aggravation of any current medical conditions while grooming a senior pet. 

ACCIDENTS & INJURIES: Every effort will be taken to ensure your pets are groomed as safely and carefully as possible. Pets are licking, scratching, jumping, and all over wiggly animals while being groomed.By necessity grooming instruments are sharp. If there is a severe mishap we will contact you immediately- We will take the necessary measures to get your pet the medical attention required. We will not be held responsible for any cost related to this. There is the possibility that your pet may get loose from The LaundroMutt. We will not be held responsible for any cost related to this.

ADDITIONAL FEES: Are charged for matted, special needs, special handling, specialty haircuts and/or hand scissoring

PAYMENT: We accept cash, and credit and debit cards. Payment in full is due at the time of service. 

LATE PICK UP FEES: If you are late picking up your pet (one hour after the time contacted stating the pet is ready), We have the right to charge additional Late pick up fees. $15 per 15 minutes late charged in increments of 15.

PHOTOS: You agree to allow us to take photos of your pet and use them in house and on social media at no cost to The LaundroMutt.

CUSTOMER COMPLAINTS: If you are unhappy with anything related to your pets grooming experience you must notify The LaundroMutt within 24 hours. We will do our best to remedy the situation. However, if it turns out there was a miscommunication we will take notes to better serve you in the future.

BY COMPLETING & SIGNING THIS RELEASE FORM, I hereby release The LaundroMutt and all associated parties from any and all liabilities for injuries or infections to myself, my pet or any other property of mine which may arise from the services or products provided by The LaundroMutt any time I use their services. I understand in case of an emergency The LaundroMutt will seek medical care for my pet at the closest Animal hospital at my expense. All prices, and services are subject to change without notice. I have read, understood, and received a copy of The LaundroMutt policies.